Refund policy
Refund Policy
Last Updated: September 8, 2026
At Everlasting Keepsakes, operated by Tees Exclusive Glam LLC, we want you to be satisfied with your purchase. Please review this Refund Policy carefully before placing your order.
Returns
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must:
- Be unused and in the same condition in which it was received;
- Be returned in its original packaging;
- Include all original accessories, components, tags, and documentation, if applicable;
- Show no signs of wear, misuse, alteration, or customer-caused damage.
To request a return, please contact us before sending the item back.
Email: sbf.1996@outlook.com
Phone: +1 469-415-4557
Please include your order number, the item you wish to return, and the reason for your return.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If an item is damaged, defective, or incorrect, please contact us as soon as possible and preferably within 7 days of delivery.
Please provide:
- Your order number;
- A description of the problem;
- Clear photographs of the item;
- Photographs of the packaging, where applicable.
If we determine that the item was damaged during shipment, defective, or incorrectly fulfilled, we may provide a replacement, refund, or other appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized items;
- Made-to-order products after production has begun;
- Gift cards;
- Final-sale merchandise;
- Items damaged by improper use, storage, or handling;
- Products returned outside the applicable return period.
Personalized Products
Personalized and customized products are generally non-returnable because they are made specifically for the customer.
However, we may provide a replacement or refund if a personalized product:
- Arrives damaged;
- Is defective;
- Contains an error caused by us;
- Materially differs from the customization details submitted with the order.
Customers are responsible for reviewing all names, dates, messages, spelling, capitalization, and other customization details before submitting an order.
Return Shipping
Unless the return is due to our error, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable.
If we confirm that an item was defective, damaged, or incorrectly shipped by us, we may cover or reimburse reasonable return shipping costs.
Refunds
After we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Your financial institution or payment provider may require additional processing time before the refund appears in your account.
Exchanges
If you wish to exchange an eligible item, please contact us first.
Depending on product availability and the circumstances, we may arrange a replacement or ask you to return the original item before placing a new order.
Order Cancellations
If you need to cancel your order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered:
- Processing;
- Fulfillment;
- Production;
- Personalization;
- Shipment.
Contact Information
Everlasting Keepsakes
Operated by Tees Exclusive Glam LLC
917 Cedar Ridge Dr
Cedar Hill, TX 75104
United States
Email: sbf.1996@outlook.com
Phone: +1 469-415-4557