Shipping policy

Shipping Policy

Last Updated: September 8, 2026

Thank you for shopping with Everlasting Keepsakes.

This Shipping Policy explains how orders placed through everlastingkeepsakes.store are processed and delivered.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Customized, personalized, seasonal, or made-to-order products may require additional processing time.

Business days are Monday through Friday, excluding U.S. federal holidays.

Estimated Delivery Times

Estimated delivery times vary depending on destination, shipping method, product availability, and carrier conditions.

Typical estimated delivery times after processing are:

United States: approximately 3–10 business days.

International Orders: approximately 7–20 business days.

These timeframes are estimates only and are not guaranteed.

Shipping Rates

Applicable shipping charges are displayed during checkout before payment is completed.

Promotional free-shipping offers may be available from time to time and may be subject to additional conditions.

Tracking Information

When tracking information is available, customers will receive a shipping confirmation containing the relevant tracking details.

Please allow sufficient time for the carrier's tracking system to update.

Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review:

  • Recipient name;
  • Street address;
  • Apartment, unit, or suite number;
  • City;
  • State;
  • ZIP or postal code;
  • Country;
  • Telephone number.

If you notice an address error, please contact us immediately.

We cannot guarantee address changes once an order has entered fulfillment or has been shipped.

Additional costs caused by an incorrect or incomplete address may be the customer's responsibility.

Lost or Delayed Packages

Shipping carriers may occasionally experience delays due to:

  • Severe weather;
  • Holiday volume;
  • Customs processing;
  • Transportation disruptions;
  • Incorrect addresses;
  • Other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us and we will provide reasonable assistance.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please:

  1. Check around the delivery area;
  2. Ask household members;
  3. Check with neighbors if appropriate;
  4. Confirm the shipping address on your order;
  5. Contact the shipping carrier;
  6. Contact us if additional assistance is needed.

International Duties and Taxes

Customers outside the United States may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the item price or shipping cost.

Multiple Shipments

Some orders may be shipped in multiple packages.

You may receive separate tracking numbers and packages on different dates.

Contact Information

Everlasting Keepsakes
Operated by Tees Exclusive Glam LLC
917 Cedar Ridge Dr
Cedar Hill, TX 75104
United States

Email: sbf.1996@outlook.com
Phone: +1 469-415-4557